The Forums › Forums › Ask The Community › Paralyzed for words in priority situations at work › Reply To: Paralyzed for words in priority situations at work
Blackdog,
Love your reply. We use many of the same tools ie: super nice while…whatever in my mind, take notes, passing info on to higher ranking staff if possible.
In this situation after a short time I felt there was no calming this person down no matter what I said. After recognizing that when I heard her call my staff member stupid I wanted to find the correct words to defend my staff and ask her to leave, but my anger superseded my ability to secure a calm demeanor with a non angry words/tone to ask the customer to not disrespect my staff and kindly exit the premises.
I truly appreciate your help and that you took the time to respond! Thanks.
Namaste
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