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I have employees in a situation perhaps similar to yours. I want my employees to be efficient so that customers don’t get impatient, sociable so that customers will want to come back, and build customer loyalty and sales. I realize that that can be a lot to expect and that everyone has a bad day occasionally.
I would say that if you are friendly to customers and don’t make a lot of mistakes costing time or money, you have nothing to worry about.
One thing I heard once that has stuck with me is that most people think they are working for somebody else. Not so, you’re working for yourself, selling your services to your employer. Do the best you can and that ethic will follow you to your ultimate goal. Think about making the customer smile and by doing so it should get your mind off being stressed. Think of nice things to say to the customers like “I really like how your spider tattoo looks like its crawling into your ear.” (You can say this to them even if they don’t have a tattoo. 🙂 )
You’re not a machine, don’t get stressed because you’re not perfect. Let us know how it goes.
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