Re: Inconsistent Performance…a major roadblock

[Anonymous]

Personally I hate to use the phone and will write emails, but it’s the personal contact that seems to make all of the difference with my customers (I’m self-employed). I have learned to chat in the last few years, to get over my fear of talking with others. It really helps to get the customer to talk about themselves (they love that, and will offer information that you can use to tailor your sales pitch), so you can ask questions to get them talking. I also use stories, often times I will remark about funny things that I did or other personal experiences that relate to the business I’m in, it breaks the ice with my customers and we get on a lot better. I was never good at sales when working for others (never got any training either) but now I am better because I use my products and can give lots of real-life examples to my customers.

Shuz4me: your workshop sounds interesting – where are you located and when do you offer them?

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