The Forums › Forums › Ask The Community › Driving, and dealing with anxiety › Re: Driving, and dealing with anxiety
That putting me on hold drives me crazy. That is why all my phones have hands free. But if I am calling on my cell phone and they do this I immediately hang up. Why would I pay this amount of money to sit and wait on the phone. Let it go to voice mail and call me back. The worst was when I called to make an appointment with the doctor. Called and was asked to wait. 15 minutes later I finally hung up and called again. When I called back they asked me if I minded waiting and I let them have it. No excuse for this. If you are a professional office and you have someone on hold, then you quickly conduct the other conversation, offer to call back with information and get to the next call. Or you put the person on hold, let the next caller know that you will be a few minutes and take a number and call back. You certainly never leave a caller on hold for 15 minutes without getting back to them. But then I guess just like inconsiderate drivers, shoppers and on and on people have forgotten courtesy and expect that everyone is willing to wait on them.
REPORT ABUSE