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W green,
The idea of a customer complaint tree/internal checklist is one i know about but I don’t have one. I will work on developing one and adding that into my bag of survival tricks. In general Planning ahead with lists etc. helps me stay on track and developing personal auto responses like you mentioned makes perfect sense.
Managing anger is something I can struggle with from time to time but I think I do an ok job stuffing anger and appearing nice. Also I have learned to teach my employees that if I am short/direct in an interaction with them i likely have 6 fires burning and i need to stay focused on top priorities. Teachinig people to understand how i intract when i am being direct instead of having them think I am mad is vital for me.
Thanks so much for your suggestion and taking the time to help!
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